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| Culture Study |
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Why do company efforts to initiate organizational change
fail? We've worked with numerous organizations in the midst
of change. No matter the change, no matter the company, there
is one constant that largely determines success or failure
it is the role and importance of organizational culture.
Culture is the beliefs, values, and assumptions that shape
behaviors and help individuals understand the organization.
Culture is often so strong and so powerful that when there
is a discrepancy or inconsistency between the current culture
and the objectives of change, the culture will win. An organization's
culture is directly related to its effectiveness and has everything
to do with the bottom line.
A Center-managed culture study can help your company uncover
"gaps" between the current culture and the cultural
characteristics needed to support your business strategy.
Based on this understanding, an appropriate approach to culture
change can be implemented.
While many organizations have conducted employee opinion
surveys, they haven't conducted culture studies. The chart
below show how culture studies differ from employee opinion
surveys on a variety of dimensions including: purpose, use,
and items measured. |
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Culture Study |
Opinion Survey |
| Purpose |
- To provide a description of the organization
along various dimensions as input to managerial
decision making
- Descriptive in nature
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- To assess the quality or adequacy of organizational
policies, practices, procedures, and routine
- Evaluative in nature
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| Use of Findings |
- To inform strategy do the organizational
characteristics fit the business strategy
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- To improve practice how can we make
our operations more effective
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| Focus of Study |
- Attributes or characteristics
- Drivers of behavior
- Deeply rooted beliefs, values, and norms
- Underlying variables
- Constraints on performance
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- To provide a description of the organization
along various dimensions as input to managerial
decision making
- Descriptive in nature
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| Type of Data/Nature
of Findings |
- Patterns, connections, fit between data
- Where the organization is on a continuum (e.g.,
conservative / innovative, responsive / slo
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- Levels of variables, ratings
- The effectiveness of communication (excellent
/ poor); satisfaction with pay (satisfied /
dissatisfied)
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| Typical Items Measured |
- Autonomy
- Task Orientation
- Openness to change
- Diversity
- Innovation
- Social relations
- Organizational controls
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- Communication
- Teamwork
- Managerial behavior
- Pay / benefits
- Goal clarity
- Career opportunities
- Participation
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Companies are partnering, merging,
and acquiring in unprecedented numbers today. Many of these
partnerships are passively hostile to outright failures.
Companies that fail to meld the cultures of the employee groups
or win the support of customers following a merger are those
that fare the worst.
Successful companies use rigorous cultural assessment as
an integral part of the due diligence process to discern how
and whether cultural differences can be reconciled to build
complimentary strengths rather than contradictory weaknesses.
Center Consultants will help you evaluate your corporate culture
and use the tools that transform organizational change into
innovation, progress, and improvement. |
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| Click for these related articles: |
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The Role of Corporate Culture in Change Efforts |
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Change:
Learning What Drives it in Organizations |
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The
Business Case for Culture Change |
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Guidelines
for Assessing Organizational Culture |
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